What if I don’t see the Plenti rewards points I earned with Macy’s posted to my account?

If you believe you are missing Plenti rewards points you earned at Macy’s, please contact us with the information below so that we can assist you.

Description of the issue
Form of payment


Please refer to your receipt for the following information:

Date and purchase amount
Store number
Register number
Transaction number
Receipt ID


To contact us, you can login to your account and go here. Alternatively, you can get immediate help from a Customer Care Professional by contacting us through Twitter at @Plentirewards or calling us at 1-855-753-6841, Monday through Sunday, 9am - 9pm ET.

Still have questions? Contact Us