What should I do if I don’t see the Plenti points I earned with Direct Energy posted to my account?

If you believe you are missing Plenti points earned from Direct Energy, please contact us with the required information below so that we can assist you.
Description of issue
The name, phone number, e-mail address, and address as they appear on your Direct Energy electricity/gas bill
Your Direct Energy electricity/gas account number

Still have questions? Contact Us